实用商务英语教案 ppt1
•What’s your name, please?
•不适用于商务场合
•原因
•Can I have your name, please?
•May I have…
•May I have your name, please?
•请问你电话号码是多少啊？
•May I have your phone number, please?
•请问您手机号码是多少呢？
•May I have your cell phone number, please?
•Mobile phone
•May I have your business card, please?
•May I (have) …, please.
•该句型使用场合：
•询问别人，或索取东西时，
•东西可以是有形的，也可以是无形的
•A: 您好，ABC公司。我是Susan, 请问有什么可以帮您？
•B: 您好，我是XYZ公司的采购。
•我们对贵公司的X系列很感兴趣。
•请问你们有产品目录吗？
•A: 有的有的，肯定会给您寄过去的。
•请问您怎么称呼？以及您的联系方式，当然留手机是再好不过了。
•A: 好的，Smith先生，我马上给您发过去。
•B: 谢谢。另外我们还想要 X1产品的详细介绍。
•A: 好的，我一起发给您。
Case Study
•A: 您好，ABC公司。我是Susan, 请问有什么可以帮您？
•A: Good morning/ Good afternoon/Morning, ABC company.
•Susan speaking.(约定俗成的) May I help you?(同样是询问别人，向别人提供无形的东西)
Greeting 问候
•外企公司人员 接外部电话
•格式：问好+公司名+自己名字+请问有什么可以帮您。
练习
•商务环境中 询问对方姓名时，更合适的方式是________
•What’s your name, please?
•May I have your name, please?
•_________ I have your phone number, please?(选择更为礼貌的一项)
•May
•Can
•商务名片的英文是_______
•Susan ______ .(电话用语，请用speak 的正确形式填空)
•B: 您好，我是XYZ公司的采购。
•Hi, I’m XYZ company’s buyer 错误
•所有格的两种表示：
•‘s 一般用于有生命的物体
•of 一般用于无生命的物体
•正确的表达是：
•B: Hi, this is the buyer of XYZ company.
•我们对贵公司的X系列很感兴趣。
•请问你们有产品目录吗？
•We are very interested in your X series. 好
•May I have your product catalog, please?
•A: 有的有的，肯定会给您寄过去的。
请问您怎么称呼？以及您的联系方式，当然留手机是再好不过了。
•A: Sure, definitely.
•May I have your name and contact number, please?
•Cell phone number is better
•Cell phone number is preferred.
•Cell phone number is preferable.
•B: Sure, my name is John Smith.
•You could contact me at 1380 123 1234, or john.smith@xyzcompany.com
•如果您有任何问题，请随时跟我联系。
•If you have any questions/problems, please feel free to call me/ please feel free to let me know, 口语ok, 正式些的话，please feel free to contact me at…
练习
•________ the buyer of XYZ company.（电话中介绍己方）
•I am
•This is
•商务环境中，自我介绍时，哪种方式更正式？
•I am John Smith
•My name is John Smith
•A: 好的，Smith先生，我马上给您发过去。
•Ok, Mr. Smith, I’m sending it to you now.
•B: 谢谢。另外我们还想要 X1产品的详细介绍。
•Thank you, may I have an introduction to/of X1,please?
•Thank you. And may I have a detailed introduction of X1, please?
•A: 好的，我一起发给您。
•A: No problem. I’m sending them to you now.
练习
•哪句能更好地体现服务意识？
•I’m sending it to you now.
•I will send it soon.
•May I have a _______ introduction of X1. (详细的)
•detailed
•“不好意思，John, 能打扰一下，和你说两句话吗？”
•Excuse me, John. May I have a word with you?
•大家注意了！
•May I have your attention, please?
•Your attention, Please!
重点回顾
•May I have your name, please?
•May I have your cell/mobile phone number?
•May I have your contact number, please?
•Cell phone number is preferable/better.
•May I have your business card, please?
•May I help you?
•May I have your product catalog, please?
•May I have a detailed introduction of X1, please?
•Excuse me. May I have a word with you?
•May I have your attention, please?
•May I have your opinion, please?
电话 Greeting
•您好，ABC company, 我是Susan, 请问有什么可以帮您？
练习
•May I _______ with you, please? (讲两句话)
•May I have your _______, please？（注意了）
•产品目录是
•Product catalogue/catalog
Thank you J
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